At THCHQ we believe that every Canadian adult should have easy access to cannabis either for medical or recreational. We’ve built a solid relationship with our growers over the years to bring to Canada the best products for the best prices. With visits to our growers to see their growing practices we assure you that all products are safe and reliable. We stand behind our quality control process as well as our customer service.
Customer service is a key contributor to our success, Our team has a high standard in customer relations to ensure every customer is happy with their purchase. We work tirelessly to make sure orders are fulfilled properly and shipped on time. We are always available through email if you have a question or concern.
With over 20 years in the medical marijuana space, We have built a vast knowledge on growing and quality practices. being an extension of our growers, meaning that with constant visit to understand their practices assures us that everything is pest, mold free while quality is withheld to a high standard.
Yes, as stated when you first enter the website, 19 years and older are allowed to purchase from our website. We may ask you for a picture of your ID to confirm ( just blur out your address, and leave your name and birthday ).
Once your order is placed, our team ensures that the product meets our top standards. We vacuum seal the contents to conceal the smell and retain freshness. Your concerns come first, so we’ll mail your product in discrete packaging to ensure the order successfully makes it to your door without raising any unwanted attention.
Shipment arrival depends on where you are located in Canada. Typically, packages are estimated to arrive at your door within two to three business days via Xpresspost. You can be assured that your order is of the up most priority when it comes to the arrival of your order.
If you have not received your order 48 hours after the estimated time of arrival, contact us immediately via live chat on our website or email [email protected] We will conduct an investigation and take the necessary steps to ensure your package arrives to you safely.
If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please contact live chat or email [email protected] with the order number you would like canceled.
If a customer has placed an order and completed interact e transfer but wants to add/change their order, simply contact us as soon as possible to avoid extra shipping costs.
If you would like your order canceled and it has not shipped out yet, please email [email protected]
*Please note that our efforts are to ensure that you receive your order as quickly and accurately as possible.
Once you’ve sent your E-transfer, it could take up to 2 hours for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order).
If we receive your E-transfer by 9:00 am PST Monday to Friday, your order will ship the same business day or else it’ll ship the following business day. Once your order has shipped, tracking info will be sent by email.